Frequently Asked Questions (and Answers!)

We are offering Free Shipping in the EU, USA, Canada*, Switzerland*, Norway*, and the UK*.

*Import fees may apply, paid by the Buyer (estimated) (Switzerland ~30-50 CHF, UK ~60-70 GBP, Canada ~55-70 CAD, Norway ~800-1000 NOK). Please contact your local customs for exact import duty tax rates and present the following HS code: 9403 30.

What are the cost of shipping to the UK?

We offer free shipping to the UK. You will pay only the import fee – around £70.

What shipping methods do you offer?

In the EU we deliver our chairs via DPD courier. Goods in the EU are delivered via DPD courier. In countries outside the EU, we use a FedEx courier delivery service.

Usually, the delivery time is between 3 and 7 working days after dispatch. This is a provisional term and could change according to the country. If delivery time is longer, we will inform you separately.

None, if you live in the EU or USA.

If you live outside the EU or USA, you might have to pay additional shipping fees and customs taxes.

You may cancel your order(s) at any time before it has been sent and you will receive a full refund. If an order has been sent (i.e., has already left our warehouses) you will have to wait until the order is returned back to our studio.

Please contact domas@muista.eu immediately if you want to change your shipping address. However, we hope you understand that we are not able to change your shipping address if the order was passed to a shipping company already.

Jojiko chair:

The legs are made of a 14mm thick powder-coated steel tube. Heavy-duty, cast rubber feet-pads fixed on the legs enable smooth rocking movement while protecting the floor. Moulded polyurethane foam is used for the seat cushion. For upholstery, you can choose between wool (Razzle Dazzle by Kvadrat: 60% new wool 20% polyester 20% nylon) or polyester (Atlantic by Gabriel: 100% polyester) fabrics.

Muista and Muista XL chairs:

The frames of these chairs are made of press-formed beech plywood. The chair’s feet (and floors) are protected by cast rubber feet pads, suitable for all flat hard floors. Moulded polyurethane foam is used for the seat cushion. For upholstery, you can choose between wool (Velito by Gabriel: 88% new pure wool 12% PA) or polyester (Felicity by Gabriel: 100% recycled polyester) fabrics.

It is soft enough for active sitting. But not soft enough for prolonged inactivity. The Muista chair will make you move since it was designed for that. If you get tired of sitting in one position, you simply switch to another one.

Initially, it can take some 1-3 weeks to get used to the saddle sitting position on the Muista chair – it is normal since saddle sitting is very different from the regular chairs: it wakes up some muscles that were used to prolonged inactivity while sitting on flat seats. You will get used to it, and will thank the Muista later for that!

The Muista chair has protective rubber feet pads, so it will not ruin your carpet. However, it should eventually flatten the carpet area of contact, as any other chair would.

Wool fabric:

When first used, a certain amount of excess fiber will work its way to the surface of the fabric. This is completely normal. As the upholstery is used these excess fibers will eventually diminish. In the meantime, the fibers can be brushed off the surface with a soft clothing brush or vacuum. These excess fibers do not reflect the quality of the fabric or the long life of wool. This is a normal result of the way the wool yarn is spun.

Easy care. Wool is antistatic and does not attract dirt like other fabrics. Wool is also water repellent, so spillages are slow to penetrate the fabric. To maintain the beautiful color and appearance of the fabric, we recommend gentle vacuuming, preferably every week, with a soft nozzle.

Stain removal. A golden rule: always remove stains as quickly as possible! Most stains and dirt can be removed using an ordinary Ph neutral detergent diluted in lukewarm water at normal strength (follow the directions on the bottle).

Important:

– First, soak up as much of the liquid as possible with the white kitchen roll or tea towel.
– If the stain has dried on, remove as much of it as possible by vacuuming.
– Rub carefully with a clean, white cloth.
– Press the fabric with a dry tea towel or piece of white kitchen roll every time the water is added so as to soak up moisture and dirt.
– Use clean water without any detergent for the final clean. The area may appear darker than the surrounding fabric after being cleaned with water. This will become less noticeable over time.

For mega-nasty stains. Remove the seat and take it to dry-cleaners. Fabric composition: 88% new pure wool, 12% PA.

Polyester fabric:

Felicity fabric is made of recycled polyester, suited for environments with special requirements for cleaning.

Spot removal: A golden rule: always remove the spot as quickly as possible – before it penetrates the fibers. Most types of spots can be removed with lukewarm water, possibly with a pH-neutral dishwashing detergent.

Proceed as follows. First, absorb as much of the liquid as possible with plain white kitchen paper toweling or a cloth. If the spot has dried, remove as much as possible by vacuuming. Rub gently with a clean white cloth. Press a dry tea towel or piece of plain white kitchen roll against the fabric each time liquid is added so that moisture and impurities are absorbed. Use pure water without soap for the last washing.

Avoid soaking as this can damage the material under the fabric. Never rub hard to remove a spot. Always use a clean white cotton cloth with only small amounts of detergent at a time. Benzene/acetone and similar can dissolve foam on soaking. Be careful with naked flames.

For mega-nasty stains – remove the seat and take it to dry-cleaners. Fabric composition: 100% post-consumer recycled polyester.

Being a balancing chair, the Muista is made to be unstable. To minimize the risk of falls, always try to sit close to the centre of the seat and never sit on the edge, especially in the saddle position.

Within reasonable deviation, Muista chairs are suitable for sitters of all ages, just with the caution and awareness of the possibilities of you+Muista+movement gone wild=painful impact with the floor. Really, please, do not go berserk on your Muista – we will not be responsible for any possible injuries.

We offer a 3-years warranty on all our products.

The warranty covers major manufacturing defects or structural failures that prevent the chair from safe and comfortable use.

The warranty does not cover damage caused by misuse, normal wear and tear, or defects caused by exposure to direct sunlight.

Minor aesthetic aefects: at Muista we believe that production should be treated responsibly, and discarded materials kept to a minimum. This means that we do not discard minor aesthetic damages left from the production processes or natural wood structure and colour irregularities.

You have 30 days to return the Muista chair if you are not happy. The return period will start from the day you physically received your chair. Prior to returning your chair please inform us at info@muista.eu

Returns within the EU: We will take care of the delivery of returned goods back to us.

Returns outside of the EU: You are responsible for the delivery of returned goods back to us, along with the shipping costs. Please also note that any local customs taxes are non-refundable.

How do I make a return or exchange?

Please send back the chair to our studio. The address:

MB Muista
Gaiziunu g. 4, Kaunas,
LT-50126
Lithuania

When can I expect my refund?

We will process a refund when we receive returned chairs or proof that you have sent the chair back, whichever comes first.

You are responsible for the impairment of the chairs due to actions that are not necessary to determine the nature, characteristics, and functioning of the chairs.

No, we do not exchange goods, only if it’s a defect.

Why isn’t Klarna available where I live?

Your shipping address is different from your billing address. This is one of the most common reasons you can’t pay or get declined, also, when shopping online, your shipping address might differ from your billing address.

In what countries do you accept Klarna’s payment methods?

Klarna accepts the following payments in:
Pay in 3 installments: France, Ireland, Italy, Spain
Pay in 30 Days: Germany, Austria, Belgium, Finland, Netherlands

What is ‘Pay later in 30 days?

Klarna’s ‘Pay in 30 days’ allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app, you’ll have the option to pay off the balance earlier or extend the due date to a later date for a fee if needed.

If your order is eligible for ‘Pay in 30 days, the option will be presented at the time of checkout. As soon as the store ships your order, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in your Klarna App.

What is Pay in 3 and how does it work?

Pay in 3 is an alternative to traditional credit but without any interest, which allows you to split purchases into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with Klarna every 30 days until the full order amount has been paid. In Klarna app, you’ll also have the option to pay off a single installment or even the entire balance earlier if preferred. However, at this time, it’s impossible to change the scheduled payment date to a later date.

Good to know: There is no fee to use ‘Pay in 3!

How do I return my order?

Follow the our store’s return instructions and then let Klarna know which items you have returned by reporting a return in the Klarna’s app:

1. Go to Orders
2. Select the purchase or the items, you wish to return
3. Tap Report return

If you later wish to return more items than you initially reported in the app, be sure to let us know by sending an email to info@muista.eu, so we will be able to update the information in our online store.

What is Stripe?

Stripe is a payment service provider that accepts all major debit and credit cards from customers in every country and executes payments via a secure payment gateway.

Is it safe?

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

How much does it cost to use Stripe?

Buying with Stripe is free. There is no charge, as the transaction’s processing payment’s responsibility goes on the seller, although if the purchase was made in a different currency, rather than Eur, the conversion rate may apply.

What is PayPal?

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores.

Is it safe?

PayPal is the safer way to pay because it keeps your financial information private. It isn’t shared with anyone else when you shop, so you don’t have to worry about paying businesses and people you don’t know.

On top of that, PayPal has got your back. If your eligible purchase doesn’t arrive or doesn’t match its description, PayPal will refund you the full purchase price plus shipping costs with PayPal’s Buyer Protection program.

Do I need a balance in my account to use it?

You do not need to have any balance in your account to use PayPal. Similar to a physical wallet, when you are making a purchase, you can choose to pay for your items with any of the credit cards that are attached to your account. There is no need to pre-fund your account.

How much does it cost to use PayPal?